We want you to feel completely confident when purchasing from GetLumeria. Your satisfaction matters, and we back every purchase with a clear, fair refund policy.
Last updated: 15 February 2026We stand behind every product we sell. If you purchase a GetLumeria digital product and are not satisfied, contact us within 30 days of your purchase date and we will review your refund request. We want you to feel safe buying.
GetLumeria sells digital products only. Because digital products are delivered instantly and cannot be physically returned, our refund policy is designed to be fair to both our customers and our business while honouring the guarantee we display at checkout.
Please read this policy carefully. By purchasing from GetLumeria, you acknowledge that you have read and agreed to these terms.
We offer a 30-day money-back guarantee for eligible purchases. If you are not satisfied with your purchase, contact us at support@getlumeria.com within 30 days of the original purchase date and we will review your request.
Refund requests are reviewed promptly and responded to within 24–48 hours. We aim to resolve every issue fairly and professionally.
If you did not receive your product, download link, or access email after purchasing, please contact our support team before requesting a refund. Access and delivery issues are almost always resolved quickly by resending your download information.
Check your spam/junk folder first, then contact support@getlumeria.com with your order email and we will resend access within hours.
Refunds are reviewed on a case-by-case basis. Situations where a refund may be approved include:
✓ Duplicate purchase — you were charged more than once for the same product
✓ Unresolved technical access issue — we were unable to deliver the product
✓ Customer not satisfied and contacts us within the 30-day guarantee period
✓ Unauthorised or incorrect charge, subject to verification
We reserve the right to decline a refund request in the following circumstances:
✗ Refund request made after 30 days from the original purchase date
✗ Evidence of fraud, abuse, or misrepresentation
✗ Repeated refund requests or pattern of refund abuse
✗ Chargeback or dispute filed without first contacting our support team
To request a refund, email us at support@getlumeria.com and include the following:
You can also submit your request through our Contact page. We respond to all refund requests within 24–48 hours on business days.
Once a refund is approved, it will be processed back to the original payment method used at checkout (credit card, debit card, or PayPal account).
Refund processing times vary depending on your bank or payment provider. Typically, refunds appear within 3–7 business days, though some banks may take up to 10 business days. We have no control over your bank's processing time.
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute. Most issues can be resolved quickly and amicably through direct communication.
Filing a chargeback without first attempting to resolve the issue with our support team may result in your account being flagged and future purchases being declined. We always aim to find a fair resolution.
GetLumeria reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated date. Your continued use of our website or products constitutes acceptance of the updated policy.
Our support team is ready to assist with refund requests, access issues, or any billing questions.
Responses within 24–48 hours on business days.
Contact SupportOr email directly: support@getlumeria.com